Browsing by Subject "Customer care"
Now showing items 1-4 of 4
-
Customer/passenger’s perception of service quality in public transport system in Uganda: Case study of Gaagaa Bus Company
(Makerere University, 2017-11)The purpose of the study was to evaluate customer’s perception of service quality in public transport system in Uganda, using Gaagaa Bus Company as a case study. The study was guided by the following objectives; Identifying ... -
Evaluation of customer care in financial institutions, a case study of DFCU bank, Jinja road branch
(Makerere University, 2023-11)The study focused on evaluation of customer care in financial institutions; a case study of DFCU bank, Jinja Road branch. The study was guided by the following objectives: to establish the state of customer care provision ... -
Intellectual capital and guest delight among selected hotels in Kampala
(Makerere University, 2012-07)Based on online reviews on hotels in Kampala, the researcher noted a trend in which guests were not being delighted by the services being offered in the hotels. From existing literature, the most likely reason that would ... -
A web based customer care and billing system
(2007-06)Currently manual systems such as on desk face to face systems are in use in Uganda, however the systems are characterized with weaknesses such as inaccurate customer records, long queues, late delivery of bills which has ...