Browsing by Subject "Customer care services"
Now showing items 1-2 of 2
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The impact of customer care services on the retention of customers at Nansubuga General Hardware
(Makerere University, 2019-10-31)The purpose of the research was to find out the impact of customer care services on the retention of customers at Nansubuga General Hardware. The objectives of the study were, to find out: (1) the effectiveness of customer ... -
Tacit knowledge, information accumulation, networking, and relationship lending: the case of commercial banks in Kampala, Uganda.
(Makerere University, 2009-11)The purpose of the study was to establish the relationship between tacit knowledge, information accumulation, networking, interaction quality, information disclosure and relationship lending. A survey was made on 14 ...