| dc.description.abstract | Professionals in the fields of library and information science are said to be in a knowledge quagmire due to advances in information and communication technology. To put a stop to this, librarians turned to CPD programs to acquire new knowledge and skills. The objectives of the study were to: establish the knowledge and skills acquired by the participating library and information science professionals from Carnegie’s CPD program offered by the University of Pretoria, examine the contribution of Carnegie’s CPD program offered by the University of Pretoria to service delivery in Uganda University libraries, establish the setbacks in the implementation of the knowledge acquired (if any) from Carnegie’s CPD program in service delivery among Uganda University libraries. The Case study research design was preferred and a qualitative research paradigm was adopted. Unstructured interviews, open-ended questionnaires, and document reviews were the main methods applied for data collection, and a sample size of 32 respondents was involved in the study. The study revealed database creation, evaluating of websites, managing virtual research environment, digitization, and information retrieval as the major knowledge and skills acquired from Carnegie’s CPD program. The study further revealed that Carnegie’s CPD contributed to service delivery in university libraries by enhancing employee performance, efficiency, and effectiveness and by keeping information science professionals abreast of ICT skills. It also emerged that limited internet and lack of relevant software and equipment are the setbacks that hindered Library and Information Science professionals who attended Carnegie’s CPD program from sharing the acquired knowledge and skills. Regarding the knowledge and skills library and information science professionals attained from the Carnegie CPD program, the study concludes that library and information science professionals acquired the knowledge and skills necessary to incorporate technology into library services and offer assistance with online research and the creation of digital content. In relation, to the contribution of Carnegie’s CPD program to service delivery in university libraries, the study concludes that library professionals were exposed to best practices and cutting-edge methods in library services. Consequently, librarians were able to adopt and put into practice tactics that have worked well in universities hence improving service quality and user happiness. Similarly, regarding the setbacks librarians encountered, the study concludes that librarians failed to segment the acquired knowledge and skills due to limited internet, and a lack of specialized software, and equipment. The study recommends that Library and information science professionals should use the acquired knowledge to fully automate University Libraries. Additionally, libraries in Uganda should have an ICT infrastructure strategy in place and be furnished with the necessary hardware and software, such as GIMP. The study also recommends that university management should invest in ICT infrastructure | en_US |
