Browsing School of Business (SB) Collections by Subject "Customer satisfaction"
Now showing items 1-6 of 6
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Agency banking and customer satisfaction in commercial banks in Uganda: a case study of Centenary Bank
(Makerere University, 2023-09)The purpose of the study was to examine the impact of agency banking on customer satisfaction by customers of Centenary bank. The study was guided by three specific objectives which included; to establish the uptake rate ... -
Customer Value Management in MTN Uganda
(Makerere University, 2019-10-21)The purpose of the study was to examine customer value management in MTN Uganda with the determinants of customer value, levels of customer satisfaction and the challenges faced in the customer value management process. ... -
Loan Processing and Customer Satisfaction in Financial Institutions: A Case Study of United Bank for Africa Uganda
(Makerere University, 2018-10)The purpose of this study was to examine the relationship between loan processing and customer satisfaction in United Bank for Africa with a view of encouraging a gradual reduction in loan processing turnaround time by ... -
Service fairness, service quality and customer satisfaction: a study of agency banking at centenary bank, Kampala Uganda
(Makerere University, 2023-09)The study set out to investigate the relationship between service fairness, service quality and customer satisfaction with agent banking. The study was conducted using a cross sectional design which involved a quantitative ... -
Technology Based-Service Quality and Customer Satisfaction in the Banking Sector in Uganda: A Case of Pride Microfinance Limited (MDI)
(Makerere University, 2019-09-25)The rise of digital channels is transforming the way in which banking services are provided. Globally, banks are exploring the use of self-service technologies to support customers in conducting banking activities without ...