Browsing School of Business (SB) Collections by Subject "Customers"
Now showing items 1-7 of 7
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Analysis of mobile money performance in Uganda. The case of Kampala District
(Makerere University, 2017-11)The purpose of the study is to analyze performance of mobile money businesses and challenges they face in Uganda basing on the following objectives; to examine the level of mobile money performance in Uganda, to find out ... -
Assessing the adoption of electronic banking during the Covid 19 pandemic: a case study of Centenary Bank Uganda
(Makerere University, 2022-03-30)Electronic banking, through which various innovations such as agent and mobile banking are encompassed, is one of the ventures that can be embraced to enhance financial inclusion for economic growth in Uganda today. The ... -
Customer Value Management in MTN Uganda
(Makerere University, 2019-10-21)The purpose of the study was to examine customer value management in MTN Uganda with the determinants of customer value, levels of customer satisfaction and the challenges faced in the customer value management process. ... -
Determinants of savings mobilization in commercial banks in Uganda, A case of Centenary Bank Greater Kampala Region-Uganda
(Makerere University, 2018-10)The study evaluated the determinants of savings mobilization in commercial Banks with a specific focus on Centenary Bank greater Kampala region in Uganda. It was based on the following objectives; to examine the factors ... -
Evaluation of the Effectiveness of Customer Retention Strategies at STABEX International Limited
(Makerere University, 2019-10-25)Customer retention is the maintenance of continuous trading relationships with customers over the long term. Fuel business in Uganda operate in a competition and thus the customers have options. It is notable that a lot ... -
An Investigation into Factors Influencing Customer Adoption of Internet Banking in Uganda: A Case Study of the Banking Sector in Kampala District
(Makerere University, 2019-10-31)The purpose of this study was to investigate the factors influencing customer adoption of Internet Banking in the banking sector in Kampala District-Uganda with the specific aims of determining the factors that influence ... -
Regulation, innovation and safeguarding customers: the case of Absa Bank - Know Your Customer
(Makerere University, 2024-05)The study assessed Know Your Customer (KYC) regulation for protecting customers at Absa Bank Uganda. KYC guidelines and regulations in financial services require professionals to verify the identity, suitability, and risks ...