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Dynamic capabilities, service quality and competitive advantage of commercial banks in Kampala-Uganda
(Makerere University, 2023-11)
This research aimed at examining the contribution of dynamic capabilities and service quality on competitive advantage of commercial banks in Kampala; The study premised on three objectives; to establish the relationship ...
Service fairness, service quality and customer satisfaction: a study of agency banking at centenary bank, Kampala Uganda
(Makerere University, 2023-09)
The study set out to investigate the relationship between service fairness, service quality and customer satisfaction with agent banking. The study was conducted using a cross sectional design which involved a quantitative ...